Website PT Alphanovation Digital Teknindo (Pawoon)
PT Alphanovation Digital Teknindo (Pawoon): Wujudkan karier impian bersama kami karena sukses adalah tentang memanfaatkan peluang dan kesempatan yang terbuka.
Persyaratan
- 2 year in Customer Service experience
- Male is preferable for night shift
- No gender preference for morning shift
- Familiar with CRM systems and practices
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Answers incoming customer calls and live chat/email through Intercom Apps regarding billing issues, product problems, service questions and general client concerns
- Identify and assess customers’ needs to achieve satisfaction
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call and chat
- Working on shifting schedule
To apply for this job please visit www.pawoon.com.