Field Service Engineer, DKI Jakarta

By | Juni 23, 2023
  • Full Time
  • DKI Jakarta
  • Desember 23, 2023


Job Responsibilities

  • To develop and create service business opportunities from existing and non-existing customers through solution and application selling.
  • Responsible for achieving service sales revenue and profit target set by company
  • Visits customer with sales to drive sales pitch and product presentations.
  • Build strong relationship with new and existing customer
  • Attend to end-users regularly for on application know-how, service requirement and co-ordinate with factory for additional support when required
  • Running daily activities on service function.
  • To ensure the satisfaction of the customers with the products of the company by means of effective service work.
  • To deal with compliant including warranty issues i.e. diagnosing, quotations, problem and solving etc.
  • To advise customer whether replacing or repairing will be the better solution and close job
  • To provide onsite technical support, training of KROHNE products when required.
  • To assist & support on services related administrative duties.
  • Coordinate with operation team to accomplish the Services job required to close sales
  • Performs installation, startup and commissioning of KROHNE products at the system level
  • Perform preventive and remedial maintenance on company instruments and/or systems
  • All aspects of application software and system engineering, including training and working to delivery of:
  • Integration of KROHNE products and industrial control system (i.e. PLCs), system testing and conducting Client witness testing, 3rd Party equipment acceptance testing.
  • Define the system network, calculate processor, memory loading and other engineering calculations.
  • Design field loop circuits and specify hardware components.
  • Undertake any other reasonable tasks as required.

Job Requirements

  • Minimum 5 years of Field service experience in Process instrumentation
  • Driving License is desired but not mandatory.
  • Technical education in engineering, Instrumentation or related field, or similar level obtained by experience.
  • Familiar with field instrumentations such as flow, level, pressure and temperature
  • Strong in level products such as Guided Wave Radar, FMCW Non-Contact Radar technology
  • Microsoft Office (Excel, Word, Outlook and Power Point)
  • Multi lingual (incl. English)

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