Customer Support Jakarta Selatan

By | Maret 9, 2021

Website PT Alphanovation Digital Teknindo (Pawoon)

PT Alphanovation Digital Teknindo (Pawoon): Wujudkan karier impian bersama kami karena sukses adalah tentang memanfaatkan peluang dan kesempatan yang terbuka.

Persyaratan

  • 2 year in Customer Service experience
  • Male is preferable for night shift
  • No gender preference for morning shift
  • Familiar with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
Tanggung Jawab
  • Answers incoming customer calls and live chat/email through Intercom Apps regarding billing issues, product problems, service questions and general client concerns
  • Identify and assess customers’ needs to achieve satisfaction
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call and chat
  • Working on shifting schedule

To apply for this job please visit www.pawoon.com.

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